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Report an Issue

Help us keep xello safe by reporting problems.

Submit a Report

All reports are taken seriously and investigated promptly. Your information will be kept confidential.

Type of Issue *

Your Name

Your Email *

Listing/User ID (if applicable)

You can find this in the URL or on the listing/profile page

Detailed Description *

Include dates, times, and specific examples if possible

Upload Evidence (Optional)

Screenshots, photos, or documents (Max 5 files, 10MB each)

I confirm that the information provided is accurate and I understand that filing false reports may result in account suspension. I consent to xello investigating this issue and contacting me for additional information.

You will receive a confirmation email with a report ID. Most reports are reviewed within 24-48 hours.

Emergency?

If you are in immediate danger or have witnessed a crime, contact local authorities immediately:

Police Emergency: 112

Lagos Emergency: 767 or 112

What Happens Next?

1.You receive a confirmation email with your report ID
2.Our team reviews your report within 24-48 hours
3.We investigate and may contact you for more information
4.We take appropriate action (warnings, suspensions, or bans)
5.You receive an update on the outcome

Common Issues

• Sellers not responding after payment
• Items not as described
• Fake payment confirmations
• Threatening or abusive messages
• Counterfeit or stolen goods
• Account hacking attempts

Other Ways to Get Help

→ Visit Help Center → Contact Support → Read Safety Tips