Stay Safe on xello
Your safety is our top priority. Follow these guidelines for secure transactions.
Essential Safety Rules
Always Meet Before Paying
Never send money before meeting the seller and inspecting the item in person. Use secure payment methods like cash on delivery or bank transfer after inspection.
Verify Before You Buy
Check seller ratings and verification badges. If a deal seems too good to be true, it probably is. Trust your instincts.
Meet in Public Places
Always meet buyers/sellers in busy, public locations during daylight hours. Bring a friend if possible. Never give out your home address.
Keep Communication In-App
Use xello's chat system for all communications. This protects you and provides a record if issues arise. Avoid sharing personal contact details early.
Safety Guidelines
For Buyers
Before You Buy
- ✓ Check seller's verification status and ratings
- ✓ Read the full item description carefully
- ✓ Ask questions about condition, defects, etc.
- ✓ Request additional photos if needed
- ✓ Research fair market prices
- ✓ Be wary of prices far below market value
During Meetup
- ✓ Meet in a busy public place (mall, bank, etc.)
- ✓ Bring a friend or let someone know where you are
- ✓ Inspect item thoroughly before paying
- ✓ Test electronics and check serial numbers
- ✓ Count cash carefully in a safe location
- ✓ Get a receipt or written confirmation
For Sellers
Creating Safe Listings
- ✓ Use clear, accurate photos of actual items
- ✓ Write honest, detailed descriptions
- ✓ Disclose all defects or issues upfront
- ✓ Set fair, market-appropriate prices
- ✓ Specify your preferred payment methods
- ✓ State meetup location preferences clearly
Communicating with Buyers
- ✓ Respond promptly to inquiries
- ✓ Be professional and courteous
- ✓ Don't share personal information early
- ✓ Trust verified buyers over unverified ones
- ✓ Watch for suspicious behavior or requests
- ✓ Report inappropriate messages immediately
🚩 Red Flags to Watch For
Scam Warning Signs
- 🚫 Requests for payment outside the platform
- 🚫 Unusually low prices for high-value items
- 🚫 Sellers who refuse to meet in person
- 🚫 Requests for advance payment or deposits
- 🚫 Poor grammar or generic responses
- 🚫 Pressure to act quickly or "limited time offers"
- 🚫 Requests for sensitive info (passwords, OTPs)
- 🚫 Sellers with no verification or ratings
Common Scam Types
- Payment Scams: Fake payment confirmations, requesting refunds after receiving items
- Shipping Scams: Requesting advance payment for shipping, then disappearing
- Fake Items: Counterfeit goods, photos not matching actual items
- Account Takeover: Phishing for login credentials via fake links
Meeting & Transaction Tips
Safe Payment Methods
All payments happen directly between you and the other party.
- • Cash on delivery (COD)
- • Bank transfer after inspection
- • POS payment at meetup
- • Never pay before seeing item
For Auctions
After winning an auction, contact the seller directly.
- • Use in-app chat to contact seller
- • Arrange meetup or delivery
- • Agree on payment method
- • Inspect item before paying
Never Do This
These payment methods offer no protection:
- ✗ Wire transfers to strangers
- ✗ Gift cards or vouchers
- ✗ Advance payments before meeting
- ✗ Deposits before seeing item
Encountered a Problem?
If you suspect fraud, experience harassment, or notice suspicious activity, report it immediately. We investigate all reports and take action to protect our community.